Website Dollywood
Job Description:
Job Summary
To provide all spa guests with an enjoyable spa experience, through quality service in the most efficient manner, at all times.
Summary of Major Duties & Responsibilities
• Welcome all guests and fellow hosts with a warm, sincere, prompt greeting and pleasant exit.
• Maintain confidentiality of all proprietary and guest information.
• Arrive for work on time, properly dressed and ready to represent with utmost in professionalism.
• Administer massage and other body treatments, based off of menu offerings, to Spa guests.
• Ensure all services begin and end on time, and confirm that you have the correct guest at all times.
• Promote and execute effective retail sales for each guest.
• Maintain supply and treatment areas as directed.
• Maintain the cleanliness and neatness of the treatment areas and spa facilities as directed by managers.
• Attend all training and department meetings as directed by Manager.
• Tour guests through the spa assisting them with special requests and provide hospitality services as needed (such as water, tea service, food orders, etc.)
• Report equipment failures or maintenance issues promptly.
• Maintain a thorough understanding of spa and resort programs and services and act as an ambassador for the resort with each guest.
• Alert Spa management to potential problems or concerns as they relate to guests or staff.
• Promote positive guest relations by providing prompt, courteous and efficient service and effectively resolving complaints in a timely manner.
• Project a calm demeanor, even in the most stressful situations.
o Management reserves the right to change and/or add to these duties at any time.
To apply for this job please visit hfecorp-openhire.silkroad.com.