Massage Therapist

Job Summary:

To provide all spa guests with an enjoyable spa experience, through quality service in the most efficient manner, at all times.

Summary of Major Job Duties & Responsibilities:

·         Welcome all guests and fellow hosts with a warm, sincere, prompt greeting and pleasant exit.

·         Maintain confidentiality of all proprietary and guest information.

·         Arrive for work on time, properly dressed and ready to represent with utmost in professionalism.

·         Administer massage and other body treatments, based off of menu offerings, to Spa guests.

·         Ensure all services begin and end on time, and confirm that you have the correct guest at all times.

·         Promote and execute effective retail sales for each guest.

·         Maintain supply and treatment areas as directed.

·         Maintain the cleanliness and neatness of the treatment areas and spa facilities as directed by managers.

·         Attend all training and department meetings as directed by Manager.

·         Tour guests through the spa assisting them with special requests and provide hospitality services as needed (such as water, tea service, food orders, etc.)

·         Report equipment failures or maintenance issues promptly.

·         Maintain a thorough understanding of spa and resort programs and services and act as an ambassador for the resort with each guest.

·         Alert Spa management to potential problems or concerns as they relate to guests or staff.

·         Promote positive guest relations by providing prompt, courteous and efficient service and effectively resolving complaints in a timely manner.

·         Project a calm demeanor, even in the most stressful situations.